Hire Remote IT Support Specialists
Keep your business running smoothly with dedicated IT support specialists managing helpdesk tickets, software access, cloud infrastructure, and technical troubleshooting.
Why Businesses Hire Remote IT Support Specialists
24/7 Service Coverage
Provide reliable Tier 1 to Tier 3 helpdesk support, system monitoring, and fast incident response times across multiple timezones.
Secure Access Management
Streamline team onboarding, software licensing, single sign-on (SSO), multi-factor authentication, and security policy enforcement.
Tool & Infrastructure Proficiency
Experienced with Jira Service Desk, ServiceNow, Zendesk, Okta, Active Directory, Google Workspace, AWS, and Azure.
Roles & Experience Levels Available
Tier 1 IT Support Analyst
1-3 Years Experience
Manages user password resets, software access requests, basic hardware diagnostics, and standard ticket triaging.
Tier 2 IT Systems Specialist
3-5 Years Experience
Handles complex software troubleshooting, VPN setup, device management (MDM), network permissions, and cloud provisioning.
IT Infrastructure & Security Lead
5-8+ Years Experience
Oversees system architecture, cyber risk mitigations, identity management policies, and IT vendor integrations.
Direct Direction, Total Support
Your IT support specialist works exclusively for your company. They adhere strictly to your SLA requirements, security protocols, and ticketing systems.
CoreAugment takes care of technical screening, continuous hardware maintenance, employment compliance, and local payroll processing.
How You Hire in 4 Steps
Discovery Call
We review your technology stack, service desk ticket volume, and shift coverage requirements.
Curated Profiles
We screen and present pre-vetted candidates evaluated for technical certifications and communication.
Client Interview
Interview candidates directly to test problem-solving scenarios and team culture alignment.
Integration
Your IT specialist joins your team while CoreAugment manages ongoing operational infrastructure.
IT Support Pricing Tiers
Core Associate
Ideal for Tier 1 service desk operations, access provisioning, and basic system administration tasks.
Core Professional
Experienced IT system engineers capable of complex troubleshooting, cloud access management, and MDM.
Core Expert
Senior Infrastructure and Security Engineers overseeing multi-cloud security and global IT architecture.
Frequently Asked Questions
Can remote IT support specialists access our internal servers securely?
Yes. All personnel work under strict security NDAs and connect via your preferred corporate VPN and multi-factor authorization systems.
Do your IT professionals hold technical certifications?
Many of our candidate profiles hold recognized certifications including CompTIA A+, Network+, Security+, AWS Certified SysAdmin, and Microsoft 365 Certified Fundamentals.
"Integrating a remote IT specialist allowed us to resolve 95% of our internal support tickets within 15 minutes."
CTO, Logistics Platform
Securing Distributed Teams with Dedicated Remote IT
Best practices for managing global identity, device access, and helpdesk operations remotely.
Read Article →