Hire Remote Customer Support Professionals
Deliver exceptional, empathetic 24/7 customer service across chat, email, phone, and ticketing channels with dedicated support specialists.
Why Businesses Trust CoreAugment Support
Rapid First Response Times
Dramatically lower response and resolution times across Zendesk, Gorgias, Salesforce, and Intercom platforms.
Higher CSAT & Retention
Well-trained professionals dedicated to representing your brand's unique tone, values, and product knowledge.
Scalable Tier 1-3 Coverage
Easily expand shift coverage across evenings, weekends, or 24/7 schedules to meet customer volume demands.
Experience Levels Available
Tier 1 Support Agent
1-3 Years Experience
Handles general inquiries, order status tracking, returns, basic ticketing, and live chat engagement.
Tier 2 Technical Support
3-5 Years Experience
Manages technical troubleshooting, account escalation issues, bug reporting, and detailed documentation.
Customer Support Team Lead
5-8+ Years Experience
Oversees ticket SLAs, conducts QA call/ticket reviews, trains team members, and builds help documentation.
Dedicated Agents, Not Shared Call Centers
Unlike traditional shared call centers, your CoreAugment support agents work exclusively for your company. They master your product line and integrate into your daily Slack/Teams syncs.
How You Hire Support Talent
Channel Mapping
We review your support volume, active platforms, and shift schedules.
Screening
We screen candidates for written fluency, technical proficiency, and problem-solving agility.
Client Interviews
You select the exact agents who match your brand voice and culture.
Launch
Your team begins handling live tickets with our continuous infrastructure oversight.
Support Team Pricing
Core Associate
Tier 1 customer service agents managing email, ticket, and chat queues.
Core Professional
Tier 2 technical specialists and complex customer problem solvers.
Core Expert
Support team leaders and customer experience operational managers.
Support Hiring Questions
Can agents provide 24/7 coverage?
Yes. We can construct multi-agent shift schedules to ensure uninterrupted 24/7 global coverage for your brand.
What languages do your support agents speak?
All candidates feature fluent business-level spoken and written English, with additional language availability upon request.
"Our CSAT score increased from 84% to 97% within 90 days of onboarding our dedicated CoreAugment support team."
Head of CX, Ecommerce Enterprise
Building a High-CSAT Remote Support Engine
Key practices for onboarding, training, and retaining top-performing customer support talent.
Read Article →